Three Companies that Excel in Customer Service Part II: Paul C. Buff, INC

Beard Project, Jon R., ©2016 Terrell Neasley
Two Einstein 640's 

"You can get everything in life you want if you will just help enough other people get what they want."

~ Zig Ziglar

In this 3-part series, I'm covering photo companies that, in my opinion and experience, excel at customer service and have general policies that put the customer ahead of the dollar. Now don't get me wrong. I am not so naive as to not understand that companies are in business to make a profit. A big heart can make you bankrupt. That being understood, I can still appreciate businesses that make it their goal to make that profit by giving the customer what they want and then treating them with respect. In the last post, I covered a camera manufacturer. In this post, I'm going in on the next most important thing photographers have to be most aware of.

Art Model, Justine @2015 Terrell Neasley
Single overhead Einstein 640

Paul C. Buff, Inc.

And that would be lighting. Paul C. Buff is legendary in the field of lighting. Located in Nashville, TN, they've been serving the photographic community since 1982. Driven to provide great service and a quality product at a reasonable price, this "small" company put the big guys on notice. The competition from them brought costs down and opened the door to people like you and me to own high-end lights at much more reasonable prices. 

I own a couple of Einstein 640's and a White Lightning X3200, (both Paul C. Buff products) along with some of their soft boxes. This is what I can tell you. You can't make me switch to another light system. I'll never be without my Paul C. Buff gear. The Einsteins are so superbly made, any further improvements are inconsequential and imperceptible, although they've been recently upgraded. More on that in a bit. These things give me 640 watt-seconds and can still tone it down to 2.5ws on its lowest setting when you need that quick splash for minimal flash duration.

I sorta wish I had 3 Einsteins instead of the White Lightning, but I can't argue having a studio light pushing 1320 watt-seconds when you need it, but I don't use it as much. Okay, so I'll get a 3rd Einstein, because I would indeed use that. I tell you they are unbeatable. Yeah, you can get some battery-powered or TTL lights from other suppliers. I get that. But I've got 3 Vagabonds that give me all the power I need and I do NOT shoot TTL on my studio lights. 

Art Model, Trixie, ©2017 Terrell Neasley
Single Einstein 640 in Large Octobox

But they are more than just great product. I'm sold on these guys because I can call them up in Nashville and they answer the phone. Like...a human. You've heard me talk about a friend of mine who was out in the desert with a large soft box on his Einstein. Well, the wind can pick up unexpectedly when you live in a desert surrounded by mountains on all sided. It blew over his light and busted it. My friend called them up to get it fixed. They just replaced it even though it was out of warranty. 

As for me, well, I worked the hell out of one of my Einsteins and blew the fan in it. I had a jewelry gig that had me blasting this thing day and night for four months shooting a company's entire inventory. So of course, I called them up for instructions on sending it in and asked how much. Listen to this. They charged me $45, plus $15 for shipping to "fix it". The reason I put that in quotes, is because technically, they did fix it...because they rebuilt the whole thing. 

Ring Jewelry, ©2015 Terrell Neasley
One Einstein 640 overhead, Three Speedlites towards front and sides

Apparently the Einsteins have been upgraded since I bought mine FIVE years prior. So instead of just changing out the fan, they put in new circuits, cams, the fan, and everything to meet the new updated modifications, including a stronger and better sealed outer housing! That meant I got a new serial number as well. In all actuality, I'm really not so sure they truly "fixed" it. If you want my honest opinion, I think they just gave me a completely new Einstein for $60! I can't prove that, but I think it stands to reason to just replace the whole dam thing rather than to a complete rebuild. But that's me. At any rate, they dam sure excel at customer service.

Me ©2016 Terrell Neasley
One Einstein 640 on large soft box upper right side

Getting into Photo, Part 3... The Light

Shot with a Paul C. Buff  Einstein 640 with a large softbox at about 1/4 power from the right side of the frame

 
The word Photography can be broken down into 2 parts; Photo, meaning light and graph meaning to write. So basically, Photography is the process of writing with light and that's exactly what you are doing. Your ability to see visible light, funnel it through a lens, and record an image to a medium is what photography is all about. In its most simplest form, all you need is a box with a small hole in it. That tiny hole will project the view in front of that box upside down on the opposite inner wall. If you place a light sensitive medium on that back wall, you can record that projection.

Most beginner photog will either refuse or misuse flash and thereby call themselves a "natural light" photog. What they really mean is that they don't have a flash, can't work monolights, and can only manage the pop-up flash on their cameras. So they stick to ambient light, which is sometimes call available or natural light. Ambient light is the light that is already present, no matter how strong or direct it is. This may be window light, interior light, or sunlight outdoors. Amateurs tend to believe that you don't need flash when you are outdoors and this is because they don't understand the nature of fill flash.

Shot using off-camera Canon 580EX II Speedlite very low power blended with
available sunlight just to add some fill in the face and to bring out color in dress 

So here's the thing. There is no way I can go into great detail about light in just a few paragraphs on this blog.  The intent is not to leave you with full on flash knowledge, but rather encourage you to not fear the light, to get you in the right gear, and send you  in the right direction to learn light. There are some masterful photogs out there who never use flash. You are not one of them. Get to know and master light. Start with ambient and introduce flash. I love available light and use it as my only light source quite often. Know when it works and know when to bring in some artificial light.

Client shoot, available light only

Now here is my pet peeve. I don't light paying a lot of money for light. Light is cheap and I can't understand why manufacturers want to charge me $500+ for their top of the line flash guns. I can understand underwater light costing a dime or two, but I don't like coming out of pocket for an on-camera blaster like that. $300...tops. That being said, I'm gonna say you can do more than just get by on the 2nd tier flash like the Canon 430EX II, or a Nikon SB-700 for under $300 each. I've had top of the line and can't say the extra power was every really warranted. I don't need to attach a battery pack. I'm never shooting from 100 feet away to warrant the full power of a SB-910, and I'm never shooting so friggin' fast that the less than a second recycle time is a great demand. I prefer the lighter, easier to carry, but powerful flashes of the SB-700 and Canon 430EX II. I've used both. They are great. I damn sure ain't dropping the $630 for a Canon 600-RT. That's monolight range. Which is my second point. If you need MORE POWER... get a set of monolights with battery packs that you can take anywhere. I love the Einstein 640 by Paul C. Buff. Paul C. Buff gear is phenomenal. I also rock with a White Lightning X3200 and use the large softbox and the strip soft box. I even use these on location outdoors by plugging them into my Vagabond battery packs.

Then you gotta check out radio triggers. What's the standard? PocketWizard. The Plus III is now the new boss of radio triggers at $150 per. You'll need at least 2, of course. Now ask me what I like. That would be the Yongnuo RF-603. You can get a set of 4 of these for under $70! And they work like nobody's business. I've never had one fail on me. These transeivers (transmitter & receiver in one) are each firing up to 200ft away. I tested them. The only downside is they only sync at 1/200th of a second vs. 1/250th, but I've been able to deal with that. You can too. Get a couple of flashes and a set of 4 of these radio triggers and you are set.

Using low level on-camera flash swiveld left to trigger White Lightning X3200
off to the left side filling in front side details

The thing is, you gotta learn manual mode on these things. But its easy as pie. A few tips to remember is that shutter speed controls ambient light. Aperture controls flash. So when you are balancing flash with ambient light, keep those considerations in mind. Understand the sync speed of your camera, which is usually going to be 1/250th of a second for pro-level and prosumer cameras. You can get by this by utilizing the high-speed sync function on your flash which fires a series of low-powered flashes over the span of a shutter speeds faster than 1/250th of a second instead of just one big flash. Ever get that black band at the bottom of an image when using flash? That's because the shutter is closing before the flash can illuminate the sensor. The black band is the rear curtain closing before the light hits the sensor.

Another thing to consider is modifiers. These are things that MODIFY how the light comes out and hits your subject. Diffusers, of some sort are the most popular type of modifiers. These scatter the light so your subject is hit more evenly instead of the way harsh direct light flattens out an image and creates ugly shadows, maybe under the eyes, nose, and chin. Reflectors are also popular. You can use the sun to just bounce light back into the subject, but this might be a problem if you're bouncing the light of the sun with a silver reflector back into your model's eyes. What do I like? As ugly as it is, I gotta say the Gary Fong Collapsible Lightsphere is the bomb. It may not look like its worth $60, but when it delivers the shot and you get paid, you rethink that notion. Softboxes on monolights are the only other thing that compares.

Nude hiking, available light only

Bounce the light. You can make the ceiling or a wall into a modifier. Try using filters (included w/Nikon flashes) to help balance flash with ambient (so light is the same color temperature). I like a little CTO on my flash when doing fill for sunset shoots. READ the friggin' manual. Learn the functions. Carry the flash everywhere. If you can swing it, get TWO and shoot Off-Camera using the radio triggers. Get creative. Use one for fill and the other as your key light. Have another one to backlight your subject. Search the internet for great tutorials on multi-light set-ups. If you want to go all out, check into the power of the Sun in your camera bag with the Quantum Lights. Maybe I've already said it before, but those things give you the power of the SUN in your camera bag. You can even get softboxes for flashes nowadays. There's no limit to the way you can alter and play with light. Manipulate it to capture the image that is in your head. I've never needed a 57 light setup like some people. 3...maybe 4 is the max I ever need. And then sometimes I flip the off switch on my flash and shoot natural light. There's nothing like natural light, but you should not be afraid to add a little when necessary. The idea is to master light and that means to know when to use it, how to manipulate it, and when to take it away.

Next...The Print.

Here are a few nice Go-To links to follow through on:

1. Strobist - Excellent source for lighting tutorials, articles, and DIY light building.
2. Adorama TV - Tutorial videos. I have this link specifically related to lighting
3. The Top 10 Photography Lighting Facts You Should Know
4. Painting with Light - Google image search
5. Guess the Lighting.com - Excellent blog that illustrates lighting techniques using diagrams
6. Sketching Light - Book by Joe McNally on working with flashes
7. High Speed Sync - Explanation of how it works
8. Mark Wallace on Rear Curtain Sync
9. Mark Wallace on Sync Speed, High Speed Sync, and Radio Triggers
10. Canon Professional Network - Getting the most from your Speedlites
11. Nikon Creative Lighting Systems - In my opinion, Nikon has the edge in lighting
12. Luminous-Landscape - Another top photography blog that talks a lot about lighting